With the recent changes to the Fair Work Act many people have had to shift their focus to workplace bullying. Leading psychological academic, Dr. Carlo Caponeccia, speaking at the Sydney Workplace Bullying Conference, emphasised the importance of understanding the difference between conflict and bullying. While mediation may be a useful tool for managing and overcoming conflict, it is insufficient to use mediation to address a claim of bullying as it focuses on mending the relationship to encourage involved parties to return to work, and may not uncover the source of the behaviour or correct illegal behaviour.
An effective bullying management program should include clear policies and procedures, a reporting chain free from conflict of interest, supportive measures such as employee assistance programs (EAPs), investigative procedures, mediation and a review process.
Emily Carter of Safety Action will lead a discussion on bullying at our next breakfast briefing on Wednesday 12th February. Please call T. 03 9690 6311 or email firstname.lastname@example.org